"You didn't list the headlines for the four articles."
That's the email I received from a small firm in New York, late this afternoon - Saturday. Obviously, the hyper-frenetic head of the firm hadn't read carefully the content of the GoogleDoc. Each and very article had everything as ordered: Headlines, word count, name of author (me).
That was just the beginning.
Next he reprimanded me for not writing the articles for the layperson. The specifications he sent had mandated the articles be carefully researched for the Chief Information Officers of companies. Yes, those instructions were in writing.
That's when I responded. Calmly. And with the bullet-proof evidence that the sometimes-legal writer that I am would be expected to present. I won't go into details.
I had forgotten how the ethos of extreme stress dominates much of New York. After all I have been in the Southwest running my communications boutique for 11 months. The lion's share of new clients are based in Texas and California. They don't perceive extreme stress as creating value. When they want corrections in the content, they explain slowly and nicely. If they gave misleading directions, they apologize.
Born in Jersey City, New Jersey, a 30-minute PATH ride under the Hudson River to New York City, I assumed that to succeed I had to be a nervous wreck. I was so wrong. Calm is the way to wealth.